Communication Skills

Course Information

Course Cost: $110.00

Course Time: 9:00 a.m. - 11:00 a.m.
Course Day(s): Weekdays and Saturdays

Product Description

Since the client on the other end of the phone, in a different office, or the recipient of an email cannot be seen, it becomes the challenge of the business owner to create a mental-friendly, accommodating verbal relationship that translates into “Lets Do Business.”  Rudeness and the inability to communicate well are mistakes that can affect your company’s bottom line.  It’s important to make a positive impression every time!


  • Cellular phone etiquette
  • Master the art of handshakes
  • Introduce yourself and others with confidence and flair
  • Do’s and Don’ts in today’s business world
  • Clients in your office
  • Business card protocol
  • How to mix and mingle like a pro at business events
  • Corporate meeting protocol
  • Phone manners… you represent your company
  • E-mail etiquette
  • Cellular phone etiquette
  • Cubicle etiquette
  • Meeting etiquette
  • Importance of building business relationships
  • The importance of first impressions in the business world
  • Why business savvy etiquette
  • The importance of ATTITUDE
  • Words, body language and tonality
  • Forms of address
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